Terms and conditions

1. Placing an order

1.1 You must be at least 18 years of age to place an order.

1.2 By confirming your order at the Checkout, you are offering to buy the products at the stated price and agreeing to our terms and conditions.

1.3 You will only own the goods once we have received payment in full.

1.4 Prices are in pounds sterling and include UK VAT as appropriate. Currently we do not deliver outside of the UK.

2. Supply

2.1 While we make every effort to ensure the product stock status is correct products are subject to availability. We will refund any money already paid if we do not supply the product.

2.2 We have the right, at our discretion, to refuse to supply products ordered.

3. Delivery

3.1 Goods will normally be dispatched within 2-3 Business Days and be delivered within 4-7 Business Days.

3.2 If we expect there to be a delay in delivery, we will let you know. You will have the option to wait or to cancel the order in which case we will refund any money already paid for the unfulfilled order.

3.3 The maximum weight of an order is limited by our courier to 12.5Kg. If you want to order more than this you will have to split your order into a number of smaller orders.

3.4 You will be responsible for the goods: once delivery is made; delayed by you at delivery; or if delivery is not possible at the delivery address.

3.5 For orders returned undelivered, an additional shipping charge will be made by us if you request us to resend the order.

4. Refunds & Returns

4.1 Please check the goods on delivery and inform us without delay if goods are damaged or if there is a problem with the order. We will arrange with you for the return of the items and will either replace or refund. If goods are returned as faulty but then found there is no fault, a shipping charge may be made at our discretion to return the goods to you.

4.2 If you are a consumer, you have the right to cancel the contract for the purchase and return all or part of the ordered goods, within 14 working days of delivery. To cancel the contract, you must inform us within 14 working days of the day you receive the goods from us. You can inform us by email or post or by using our contact us form. We do not refund the outward postage nor pay for the return postage if you choose to return an order. Following cancellation, goods must be returned to us in original unused condition including the goods own packaging with any seals and shrink wrap intact. We do not accept liability for the costs of return, returns damaged in transit or not received by us. For your protection, we recommend that you make sure the goods are adequately packaged and insured for their return journey. If we have not received the goods within 10 days of cancellation or if requested, we can arrange for collecting of the goods from you at your cost. We shall refund the amount of money paid by you for the goods less any costs to collect the goods within 30 days of cancellation. We do not refund any additional amount paid for special delivery service. Returns should be to Eat Wholefoods, 214c Hatfield Road, St.Albans, Herts. AL1 4LW.

5. Web Store Content

5.1 We take great care in the content of this web site. However we disclaim all warranties, express or implied as to the accuracy of information contained herein.

5.2 Images displayed are not actual size.

5.3 The colour of images displayed can vary from the true colour.

5.4 Designs and colours can vary on some products due to the production processes.

5.5 Packaging of products may vary from that shown in images.

5.6 All sizes, measurements and weights are estimate (℮) as indicated by the European Union Directive 2009/34/EC.

5.7. Details of the Goods as described in the clause below (Goods) and set out in our sales documentation including our website are subject to alteration without notice and are not a contractual offer to sell the Goods which is capable of acceptance.

6. Liability

6.2 You have the right to cancel the order if we are unable to deliver within 30 days. We will not be liable for any compensation or damages as a result of late or non-delivery.

6.3 We do not accept any responsibility for any web site not under our control which may be linked to this site.

7. Customer Information

7.1 We may hold information about you on our databases for the purposes of running our business. This information will be used only for administering your order. We will only use this information to contact you concerning promotions if you have signed up to our newsletter. Information requests should be made by using our contact us form

7.2 By placing your order you are agreeing to allow us to use your personal details for the purpose of supplying goods this may include 3rd parties involved in processing your order (courier companies etc). We do not pass customers details to 3rd parties not involved with fulfilling the customer’s order without the customer’s consent.

8. Cookies

8.1 We employ the use of cookies. By using Eat Wholefoods’s website you consent to the use of cookies in accordance with Eat Wholefoods’s privacy policy.

8.2 Most modern websites use cookies to enable to improve your experience. Cookies are used for instance to store details of orders that you haven’t yet placed allowing you to put together a large order over multiple website visits. Some of our affiliate / advertising partners may also use cookies.

9. License

9.1 Unless otherwise stated, Eat Wholefoods and/or it’s licensors own the intellectual property rights for all material on Eat Wholefoods. All intellectual property rights are reserved. You may view and/or print pages from https://www.eatwholefoods.co.uk for your own personal use subject to restrictions set in these terms and conditions.

9.2 Without explicit written permission you must not:

(a) Republish material from https://www.eatwholefoods.co.uk.

(b) Sell, rent or sub-license material from https://www.eatwholefoods.co.uk

(c) Reproduce, duplicate or copy material from https://www.eatwholefoods.co.uk

(d) Redistribute content from Eat Wholefoods (unless content is specifically made for redistribution).

10. Iframes

10.1 Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

11. Hyperlinking to our Content

11.1 The following organizations may link to our Web site without prior written approval so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site:

(a) Government agencies;

(b) Search engines;

(c) News organizations;

(d) Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and

(e) System wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Web site information.

11.2 We may consider and approve at our sole discretion link requests from other organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses; (b) the organization does not have an unsatisfactory record with us and (c) where the link is in the context of general resource information or is otherwise consistent with the content in which the link is placed and furthers our mission.

These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

If you are interested in linking to our website, you must notify us by sending an e-mail to service@eatwholefoods.co.uk. Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

11.3 Approved organizations may hyperlink to our Web site as follows:

(a) By use of our corporate name; or

(b) By use of the uniform resource locator (Web address) being linked to; or

(c) By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

11.4 No use of Eat Wholefoods’s logo or other artwork will be allowed for linking absent written permission.

11.5 We reserve the right at any time and at our sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

12 Hyperlinks from our content

12.1 If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

13. General

13.1 These Terms and Conditions shall be governed by the laws of England, UK. Any dispute or controversy, not resolved in the normal way, shall be subject to the exclusive jurisdiction of the laws of England, UK.

13.2 Each Term and Condition set out in this document shall be construed separately and will remain in force even if for any reason one or other of the Terms or Conditions is held inapplicable or unenforceable.

13.3 Section headings have been included in these Terms and Conditions for convenience only and are not to be used in their interpretation.

13.4 These terms and conditions are subject to change at any time without prior notice to you.

14. Application of these conditions

14.1. These Terms and Conditions will apply to the purchase of the products (Goods) by the buyer (you) from Eat Wholefoods (us).

14.2. These Terms and Conditions will be deemed to have been accepted by you in full when you access Eat Wholefoods’s website. Do not continue to use Eat Wholefoods’s website if you do not accept all of the terms and conditions stated on this page.

14.3. These Terms and Conditions apply to the purchase and sale of any Goods between us and you, to the exclusion of any other terms that you try to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

14.4 Your statutory rights are not affected by these Terms and Conditions.

15. Interpretation

15.1. “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions.

15.2. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to Eat Wholefoods, registered as St. Albans Wholefoods based at 214c Hatfield Road, St.Albans, Herts. AL1 4LW, UK.

15.3. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves.

15.4. A “business day” means any day other than a Saturday, Sunday or bank holiday.

15.5. The headings in these Terms and Conditions are for convenience only and will not affect their interpretation.

15.6. Words imparting the singular number include the plural and vice-versa.

15.7. The phrase ‘Sales Documentation’ refers to any documentation that we publish regarding our products, including, but not limited to, our website, social media, leaflets and posters.

16. Goods

16.1. The description of the Goods is set out in our Sales Documentation, unless expressly changed in writing. In placing an order you acknowledge that you have not relied upon any statement, promise or other representations about the Goods by us. Descriptions of the Goods, including all images, set out in our sales documentation are intended as a guide only.

16.2. We can make any changes to the specification of the Goods which are required to conform to any applicable safety or other statutory or regulatory requirements.